Volunteer Coordinator

About the position

The Volunteer Coordinator is responsible for working with the administrative team to recruit, train, schedule, and support volunteers who help advance programs and services for the low-income families served by Project Self-Sufficiency. This role builds strong relationships with community members, staff, and partner organizations to ensure volunteers are effectively matched to meaningful opportunities. The ideal candidate is organized, mission-driven, and committed to creating a welcoming, respectful environment for diverse volunteers and families.

Key Responsibilities

·         Recruit, screen, onboard, and retain volunteers to support programs, events, and family services.

·         Develop and maintain clear volunteer role descriptions aligned with program needs.

·         Coordinate volunteer orientation, training, scheduling, and ongoing communication.

·         Maintain accurate volunteer records, including applications, background checks where required, attendance, and service hours, if needed.

·         Collaborate with program staff to identify volunteer needs and ensure appropriate support across services.

·         Help plan and support special events, donation drives, seasonal programs, and family engagement activities.

·         Ensure volunteers follow organizational policies, confidentiality expectations, and safety procedures.

·         Build relationships with schools, community groups, faith communities, and local businesses to expand volunteer engagement.

·         Prepare basic reports on volunteer participation, hours served, and program support outcomes.

Qualifications

·         Bachelor’s degree in nonprofit management, social services, human services, communications, or a related field preferred; equivalent experience may be considered.

·         At least 5 years of experience in volunteer coordination, community engagement, program support, or nonprofit operations.

·         Strong interpersonal, written, and verbal communication skills.

·         Excellent organizational skills and ability to manage multiple priorities.

·         Experience working with diverse populations and a commitment to serving low-income families with dignity and respect.

·         Proficiency with Microsoft Office and volunteer databases or other tracking systems.

·         Ability to work occasional evenings or weekends for events and volunteer activities.

·         Successful completion of background checks and other screening requirements, if applicable.

Preferred Competencies

·         Ability to motivate and inspire volunteers from varied backgrounds.

·         Strong problem-solving and conflict-resolution skills.

·         Knowledge of trauma-informed, family-centered, or community-based service approaches.

·         Comfort with public speaking, outreach, and partnership building.

·         Ability to handle sensitive information with discretion and professionalism.

·         Occasional local travel, standing for extended periods during events, and lifting light materials or supplies.

·         Flexibility for occasional evening and weekend activities.

On-site childcare, generous vacation package, health benefits, and 401K plan available.  Salary for this position is $45,000 - $55,000, commensurate with previous experience, references, and other factors.