Case Manager

About the position

The primary function of the Case Manager is to work in collaboration with the Connecting NJ Hub. The Connecting NJ Case Manager is responsible for coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centered.  The CNJ Case Manager will link families to existing resources in the community, provide personalized care coordination to ensure they are connected to appropriate resources, receive timely information, and are provided with continued support, advocacy, and follow up as needed.

Responsibilities:

·         Attend all required meetings and training deemed necessary by the New Jersey Department of Children & Families (DCF).

·         CNJ has a community focus on pregnant people, caregivers (mothers, fathers, grandparents, kinship, foster parents, legal guardians), and children from birth to five years of age. CNJ Case Managers should make a priority to support individuals who are:

o   Low-income or uninsured, with chronic health conditions, with multiple social and economic stressors, underserved immigrants, victims of domestic violence, individuals impacted by mental health issues, alcohol and/or substance use disorder, and involved with the Division of Child Protection and Permanency.

·         Provide information and follow-up to referred women/families to facilitate service linkages.

·         Complete required documentation, complete accurately all necessary forms, and produce statistical reports.  Submit monthly/quarterly progress reports addressing process and outcome indicators that will help determine strengths and areas needing improvement. 

·         Work closely with Early Childhood Systems of Care programs to help link families to the most appropriate and available services. CNJ Case Managers provide care coordination for families, research the most appropriate resources, and provide advocacy and follow-up as needed. 

·         Adhere to professional standards as outlined by protocols, rules, and regulations of the local Hub.

·         Ensure timely response when following up with families, new enrollments, work with families, CNJ Hub, and community stakeholders to ensure viable resource options for families in general. Critical thinking and problem-solving are used to determine the best care plan for each client after assessing the client. Flexibility to change care plans in partnership with families if they are not getting the best results.

·         Strong verbal and written communication skills to explain to clients, family members, and professionals the case and care plan. Compassionate and able to relate to different clients with various needs.

·         Organized and can manage several different cases at once.

·         Assists in identifying gaps and barriers to services and system issues that families experience in utilizing services.

·         Computer literacy to maintain and manage case records is necessary. Must utilize the CNJ Link data system in the local Hub. 

·         The CNJ Case Manager will participate in CNJ Hub activities as required by their immediate supervisor.

 Requirements

·         Bachelor’s degree required; master’s degree preferred in Psychology, Social Work, Mental Health Counseling, Early Childhood Education

·         Experience in maternal-child health (MCH), infant/early childhood mental health, parent/family support, and/or related fields and settings.

·         Strong interpersonal skills with the ability to develop trusting relationships with families and partners.

·         Ability to translate complex MCH and early childhood concepts into parent-friendly language.

·         Awareness of cultural diversity and its impact on planning and provision of services.  Experience in working with culturally and ethnically diverse families, staff, and community stakeholders.

·         Excellence in written and oral communication.

·         Strong organizational skills and ability to problem-solve with a strong ability to manage different priorities.

·         Full understanding of the roles of core MCH and early childhood partners.

·         Proven work experience as a Care Coordinator/Case Manager or similar role.

·         Apply good judgment to fast-changing situations.

·         Strong customer service skills.

·         Bilingual Skills preferred.

·         Proficient in Microsoft Word, Excel, and basic database functions.

·         Ability to maintain professional boundaries and confidentiality.

·         Ability to work independently and as part of a team.

·         Participate in quality improvement and evaluation activities. 

On-site childcare, health benefits, paid vacation and holidays, and 401K plan available. Salary for this position is $45,000 - $55,000, commensurate with previous experience, references, and other factors.

Place of work